Privacy Policy

Ausflooring Warehouse Australia (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website, purchase products (including Clearance Sale items), or engage our flooring supply, delivery, and installation services.

1. What Information We Collect

We may collect personal information including:

Full name
Phone number
Email address
Residential or business address
Project details and flooring preferences
Order details and purchase history
Information entered during checkout
Payment confirmation details (processed securely via third-party providers)
Information submitted through contact forms, booking forms, or quote requests

We may also collect website usage data such as IP address, browser type, and pages visited.

2. How We Collect Information

We collect information when you:

Visit our website
Submit a contact or quote request
Browse product categories
Purchase products through our Clearance Sale eCommerce section
Add products to cart and complete checkout
Request delivery or installation services
Contact us via phone, email, or online forms

We may also collect information through cookies and analytics tools.

3. Why We Collect Your Information

We collect personal information to:

Supply flooring products
Process online orders and payments
Provide order confirmations and updates
Manage clearance sale product transactions
Arrange delivery and installation services
Maintain internal order management records
Improve website functionality and customer experience
Comply with legal and regulatory requirements

We only collect information that is reasonably necessary for our business activities.

4. Online Payments & eCommerce

Online payments are processed via secure third-party payment gateways.
We do not store credit card or sensitive payment details on our servers.
Payment providers handle your financial information under their own privacy policies.
Upon successful payment, automated order confirmations may be sent via email.

5. Website Hosting & Technical Services

Our website may be hosted on third-party servers and supported by technical service providers. These providers may have access to limited data strictly for website maintenance, security, and operational purposes.

We implement reasonable security measures; however, no online system can guarantee absolute security.

6. Disclosure of Personal Information

We may share your information with:

Delivery partners and installers
Payment gateway providers
IT support and hosting providers
Professional advisers (accountants, legal advisers)
Government authorities where required by law

We do not sell or rent your personal information to third parties.

7. Data Security

We take reasonable steps to protect your personal information from:

Misuse
Interference
Loss
Unauthorised access or disclosure

However, no online system is completely secure, and we cannot guarantee absolute security.

8. Cookies & Website Analytics

Our website may use cookies and analytics tools to:

Improve website performance
Monitor traffic and usage
Enhance browsing experience
Optimise SEO structure and navigation

You can disable cookies through your browser settings if you choose.

9. Access & Correction

You may request access to the personal information we hold about you.

If any information is incorrect or outdated, you may request that we correct it.

10. Marketing Communications

We may contact you regarding quotes, orders, or services.

If you subscribe to marketing communications, you can opt out at any time by contacting us or using the unsubscribe link (if applicable).

11. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices of those third-party websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated effective date.

13. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Ausflooring Warehouse Australia
Address:

20 Robinson Rd E, Virginia QLD 4014, Australia.

Email:

sales@ausflooringwarehouse.com.au

Phone:

+61 466 058 402